Return, Refund & Cancellation Policy

Payment, lead time & your right to cancel

Because items are made to order, we take full payment upfront before production begins — that’s what lets us start printing your piece. As nothing is pre-made, please allow the production lead time plus courier transit to receive your order; a made-to-order item naturally takes longer than something shipped off a shelf. The trade-off in your favour: you can cancel for a full refund any time before printing starts. Once we’ve begun printing or finishing a personalised item it can no longer be cancelled, as the work is already underway for you.

Personalised, made-to-order items

Items that are customised for you — with your chosen name, text, or colour combination — are made specifically for your order. For that reason they are generally not returnable or refundable if you simply change your mind, in line with standard practice for made-to-order goods. The exceptions below always apply.

If your item is damaged, defective, or wrong

If your order arrives damaged in transit, has a manufacturing defect, or is not what you ordered (for example a wrong name, colour, or product), we will make it right.

• Tell us within 48 hours of delivery via WhatsApp at +91 82961 98282 or email contact@samarapix.shop.
• Share clear photos of the item and, where relevant, the packaging, plus your order number.
• Once we confirm the issue, we’ll offer a repair, a free replacement, or a refund — whichever suits the situation best.

Please don’t discard the item or its packaging until we’ve sorted it out, as photos and, occasionally, a return may be needed.

Cancelling an order

Because we print to order, you can cancel free of charge before production begins. Just message us on WhatsApp as soon as possible after placing your order.

• If production has not started, we cancel your order and refund any amount paid in full.
• Once we have begun printing or finishing a personalised item, it usually cannot be cancelled, as the work is already underway for you.
• We’ll always tell you honestly whether your order has reached production when you ask.

Non-personalised items

For any standard, non-personalised item bought as-is (not customised for you), you may request a return within 7 days of delivery, provided it is unused, undamaged, and in its original packaging. Return shipping for change-of-mind returns is borne by you; we cover it where the item was defective or incorrect.

How refunds are issued

Approved refunds are made back to your original payment method (for example the UPI ID or bank account used to pay), in Indian Rupees. Once approved, we initiate the refund promptly; it typically reaches you within 5–7 business days, depending on your bank or payment provider.

If you paid online, your refund is processed through Razorpay straight back to the original payment method — there’s nothing you need to do. A paid order that you cancel before printing begins is refunded in full. Once a personalised item is already in production it isn’t refundable, except in the case of a defect, damage, or a wrong item as described above.

Need help?

We’re a small team and we genuinely want to help. If anything about your order isn’t right, please get in touch — the quickest way is WhatsApp, and we’ll work with you to put it right.